Sur-Ron France – Shipping & Warranty Policy

Thank you for choosing Sur-Ron France! We’re excited to provide you with authentic Sur-Ron electric motorcycles, parts, and accessories. Our goal is to make your experience—from order to delivery—smooth, reliable, and hassle-free.

Shipping Policy

Processing & Handling

• Most orders ship within 2–4 business days if placed before 3 PM CET.

• Bikes may take up to 7–10 business days to ship.

• Orders with additional accessories may need 1–2 extra days for installation.

• You’ll receive a tracking number once your order ships.

Freight Shipping for Bikes

• All bikes are shipped via Freight LTL (large-item freight).

• Delivery appointment required—please provide a valid phone number and email.

• Liftgate service is included at no extra charge; inside delivery is the customer’s responsibility.

• If your address is undeliverable, we’ll contact you for an alternative.

Shipping Details for France & Europe

• We ship across France, the European Union, and internationally to select countries.

• Delivery estimates:

  • Within France: 2–4 business days

  • Europe (EU countries): 3–7 business days

  • International: 6–21 business days (location-dependent)

• Lithium batteries ship only to France, EU countries, and select international destinations due to hazmat regulations.

• PO Boxes cannot be used unless a concierge service can sign for packages.

Carriers

• We partner with trusted carriers including DHL, UPS, FedEx, and local couriers.

• All high-value shipments require a signature upon delivery.

• For freight shipments, address changes are not possible once in transit.

International Shipping

• Air & ocean freight are available for EU countries, Canada, Australia, and Asia.

• 1–3 units: 6–8 days delivery

• 4+ units (bulk/wholesale): 14–20 days delivery

• Customs fees are handled for dealers, resellers, and bulk buyers to ensure smooth delivery.

Warranty Policy

Coverage

• 2-year limited warranty on all products (parts & materials) under normal use.

• 1-year prorated battery warranty—repair or replacement at no cost during the first year.

• Warranty period remains from the original purchase date (no cash reimbursements).

Exclusions

Warranty does not cover:

• Normal wear items (bearings, seals, chains, brake parts, suspension valving)

• Damage from accidents, crashes, or neglect

• Misuse (modifications, non-genuine parts, racing, improper charging/storage)

• Cosmetic issues such as minor paint chips or scratches (discounts may be offered instead)

Important Notes

• Warranty is transferable with proof of purchase from Sur-Ron France.

• We are not a rental store—please research before purchasing.

Need Help?

📧 Email: sales@surronebikes.fr
Our team is available to answer any shipping or warranty questions.